Effective Date: July 6th, 2025

At Trat.Systems, your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or use any of our services. By accessing our website or engaging with our services, you agree to the terms described below. We encourage you to read this policy carefully to understand how your data is handled.

1. Information We Collect

We only collect information that is necessary to deliver our services effectively, ensure secure communication, and improve user experience.

When you contact us, whether through email, Discord, or our website forms, we may collect your name, email address, and Discord ID. This allows us to respond to your inquiries, offer support, and keep track of service history.

If you purchase one of our services, we may also request project-related information such as server IPs, system details, or access credentials to properly configure, secure, and monitor your systems. This data is used solely for delivering what you’ve requested.

We do not store or process your payment details directly. All payments are handled by secure third-party providers such as PayPal or Stripe. We may retain basic transaction details (such as the transaction ID or timestamp) for bookkeeping and service confirmation.

Additionally, like many websites, we may collect limited technical data such as your IP address, browser type, and the date and time of your visit. This information is used to monitor site performance, diagnose errors, and improve functionality.

2. How We Use Your Information

We use the information you provide to ensure a smooth, secure, and reliable experience with Trat.Systems.

Your contact information helps us reply to your requests, send service updates, and provide support during and after project delivery. If you’re a subscriber or ongoing client, we use your data to manage your account and services.

Information about your systems or servers is only used to complete the work you’ve requested, such as security configurations, monitoring setup, or optimization. This technical data is stored securely and is never used for marketing or third-party analysis.

We do not engage in advertising, marketing spam, or data resale. Your information is used only for service delivery, internal security audits, and performance improvement.

3. How We Protect Your Data

Security is a core part of our service offering, and we apply the same philosophy to your personal data.

All sensitive data is stored in secured environments and accessed only by authorized team members. Where applicable, credentials and access tokens are encrypted and protected using best practices. We do not allow third-party access to your data unless required to complete the requested service.

Our systems are regularly updated and monitored to prevent unauthorized access, and any logs or files we generate during service delivery are handled confidentially.

4. Data Sharing and Disclosure

We respect your privacy and only share data when absolutely necessary.

  • We never sell or rent your data.
  • We may share certain information with trusted partners only when required to complete your service (for example, third-party hosting services or backup tools).
  • We will comply with lawful requests from regulatory or legal authorities if required by law.
  • We may share access credentials internally within our team only when necessary to complete your work securely and efficiently.

Any data shared externally is done under strict confidentiality, and only with your knowledge or approval.

5. Data Retention

We retain your personal and project-related data only for as long as it is necessary to fulfill the purpose it was collected for, unless a longer retention period is required by law or contract.

Typically, access credentials and system details are deleted after service completion, unless you request us to retain them for future support. Communication logs, invoices, and project summaries may be retained for service records and client history.

If you wish for us to delete your data at any time, you may request this by contacting us. We will process data removal requests in a timely and secure manner.

6. 6. Your Rights and Choices

You have full control over your personal information. At any time, you may:

  • Request access to the data we have collected about you.
  • Ask us to correct or update any outdated or incorrect information.
  • Request that we delete your data entirely from our systems.
  • Withdraw consent for certain types of data use, where applicable.

We take these rights seriously and are committed to honoring such requests promptly. To submit a request, just go to Contact Us page, or create a ticket in our Discord Server.

7. Cookies and Tracking

Our website uses minimal cookies for basic functionality, such as remembering form inputs or enabling load balancing. We do not use cookies for advertising, retargeting, or behavioral tracking.

If you prefer not to use cookies, you can manage cookie preferences through your browser settings. Disabling cookies may limit some basic website functions, but it will not prevent you from accessing core services.

8. External Links

Our website may contain links to external platforms such as Discord, payment gateways, or partner tools. While we do our best to work with trusted services, we are not responsible for the privacy practices or content on these external sites. We recommend reviewing their privacy policies before engaging with them.

9. Policy Updates

We may update this Privacy Policy from time to time in order to reflect changes in our services, technology, or legal requirements.

When changes are made, we will update the Effective Date at the top of the page. For significant updates, we may notify you directly via email or website notification. Continued use of our services after such updates indicates your acceptance of the revised policy.

10. Contact

If you have any questions about these terms, your service, or anything else, please reach out via our contact page or discord server.
We’re here to help and are committed to delivering fair, secure, and professional service at every step